The patients will pull me aside after the [inaudible 00:00:02] leave the room, and say, "You know you've really got a really good staff," or "You've done a really good job with your staffing." We don't have turnover, and so for us we're really trying to create that permanent home for our staff members where the only reason they're leaving is because they want to retire or maybe they move, and big life changes for staff. People, they're used to saying the same people. They like the people that are there, and I think for us you just, you go to another dental office and you don't quite get the same feeling and I think it's all staff driven. It's not me and it's certainly not dentistry in general.
Dentistry is ... it's a product, but it's more than that because it's a personal thing to have somebody working in your mouth. So for us, we really try to make it as personal as we can. I think that is the one thing that will set us above and beyond, the way we treat people, the way the staff responds to people, the connections that they make with the people that come in and see us.
A Comfortable Dentist Office In Salem, OR
I did sit in a lot of dental chairs, and I do think that we found the most comfortable chairs. We have, like you said, the TVs in each bay. We have the wireless headphones. We have iPads or iPods for people if they want to zone in or zone out, whether it's in the waiting room or in the chair. They don't like what's on the TV, we'll have Netflix, and movies, and those sorts of things as well embedded into them. We offer sedation in the form of Valium tablets if somebody's really super anxious, we can do that as long they provide a ride to and from the office.
We're really good a anesthetic. We warm the anesthetic so it doesn't burn as much when it goes in. Patients usually comment on, "Oh, it wasn't that bad," or "Oh, I didn't even feel it." For us, that's one of the things we try to do really well. We use a really strong topical anesthetic to kind of get the area numb before we even give the actual anesthetic.
The staff, I think, create anxiety-free zone. They're really good at just calming the patients and making it a relaxing atmosphere. We have a check-in station if you want to check in on Facebook. We have, usually, two or three different drawings or giveaways going on at any given time. Just kind of a put your name in a basket type thing and win. We have stuff going on on Facebook where people can go on and win. People come in and they feel like this isn't really a dental office, it's more of just a place to be. We've been told that it feels more like just an everyday thing as opposed to some big tense build up to this treatment that you're going to have.
So we have a lot of different things, technologically speaking, that we can use for people. I mean, we have oral cancer detection lights. We have cavity detection lights, which in the old days, you used to just kind of sit there and poke at the tooth and if it sticks in there, it's a cavity, and if it doesn't, it's not.
But realistically, with bacteria being so small, microscopic, things can get missed because you have to find a cavity that's as big as the tip of the explorer, which usually doesn't always happen that way. With this new technology, we have a light that will take a picture, and it sends infrared beams down into the tooth, illuminates it, and the bacteria will actually glow red, and then it'll print out on the computer and it'll show us how much bacteria is actually found inside the tooth.
Not only are we more accurate, I'm more definitive with okay yes, we need to do this, or no, we don't need to do this. Same with sealants. A lot of people will ask, "Should I get sealants on my teeth? I've always been told I have deep grooves."
We take a picture of those. If the grooves go down past a certain point, yeah, you should probably seal them. If not, you don't. So for us, it's very, very easy to tell the patient confidently, yes you should do this, and no you shouldn't. We don't have a lot of unnecessary dentistry being done.
The newest technology that we've just purchased is a digital panoramic X-ray. Our old one was film-based so we had to run a film, so we don't have any chemicals here. We don't have anything but all digital, everything. Everything is electronic records. It's electronic X-rays. Everything can be emailed in the blink of an eye. You can fill out your paperwork online before you even come in if you're a new patient, and hit submit and it will actually populate your appointment automatically.
So when we come in, we have all your information. If you put it in, you just check in, and that's it. We don't need your insurance card if you've put it in the computer system. It recognizes who you are and when your appointment is, and it populates it for you, so that's pretty cool, very easy to do.
Another nice thing is that we have iPads or iPods for everything, so if you have an iPad or if you want to use our iPad, some people like doing that thing. [There's stuff 00:00:51] digitally, so you can do all your medical history, your consent forms. Everything is done digitally. If you don't, we have it on paper and we can scan it in and shred it, but a lot of people enjoy being able to just touch the screen and check boxes instead of actually having to write things down.
One thing that we take great pride in at Oregon Smile Care Center is that we run on time every day. If you’re scheduled to have an appointment, we work incredibly hard to make sure that you are called back from the waiting room on time. If we are late calling you back, we will offer you a gift card to the movies as an apology for running behind. This is just part of the reason our patients come back time and time again for superior dental service in Salem, OR.